Welcome to our Frequently Asked Questions (FAQs).
Select a subcategory of FAQs below to navigate to your topic areas of interest.
Why am I not receiving the login code?
Why is my page empty after I log in?
How to add a new user?
In order to create a user profile, first you need to create this user as a contact in your CRM section. Then provide needed permission groups and set individual permissions if necessary. Here you can find detailed info about creating a new user and the login process. More info about setting up permissions can be found here.
I can't open export (or any other) links sent to me by HyperPortal because of the Outlook firewall. Why is this and how can it be solved?
This is caused by the firewall settings of your organization, sadly we can't do anything about this on our side. You can contact your firewall admin and request to whitelist all links from *.hypercharge.org on your Outlook servers. Microsoft instructions for whitelisting a domain in SafeLinks.
Meanwhile you can decrypt URLs encoded by Outlook here > https://www.o365atp.com/
How to create a new email template?
How to upload a document template?
How to make multilingual templates?
Why do I receive a letter in the wrong language?
Can I revert to the previous version of the template?
At the moment, there is no possibility to revert to an older version from the email template builder UI. However, this is technically possible.
An admin or a HyperCoach can revert to the previous version of your template so feel free to ask for assistance.
In order to revert one should click on CMS in the menu > search for 'Email template' in the search box > click on it > select the required template > click on "Time icon" in Configuration > select the needed version. Select the version of the template by the time of change.